Returns & Exchanges
Returns are accepted if you notify us via email and return the item to us within 14 days of receipt (for both local and international orders) in exchange for product or Store Credit. Returned item without notification will not be accepted. Please note that discounted items will not be accepted for return / exchange unless the item is confirmed to be manufacturing defective. Item returned shall not be done in any of BONIA boutiques or counters. You are required to return the item via shipping only. The product you return must be in new, unused, and unworn condition with all the original packaging. Only apparel and shoes can be returned if the purchased item(s) do not fit.
Include your original receipt in the returned parcel, ensuring your return authorisation reference number is clearly written on the receipt. Any returned item that is not accompanied by an official return reference number will not be accepted. It is advisable to ship the returned item(s) by our courier partner and keep the proof of postage certificate, as we cannot be responsible for goods lost or damage in transit. We offer free return with the use of our courier partner within Malaysia only. If you do chose to return via another method, the shipping costs shall be borne by you.
Once we have received your returned parcel, we shall notify you via your registered email. After we have received and verified the returned item, we would proceed to credit the specific amount into your Store Credit. Refund of Store Credit will be credited into your Shop Online BONIA.com account once it has been approved. Store Credit will be expired after 90 days of the issue days.
For more information about Returns & Exchanges, please kindly refer to our FAQ.