Terms and Conditions


By entering our website, you unconditionally consent to the following Terms and Conditions of Use which BONIA reserves all rights to change, modify and remove portions of these terms and conditions at any time with or without prior notice. The Terms and Conditions of Use including, but not limited to, any other agreements and policies incorporated by reference herein. Your continued use of this website shall signify your agreement to be bound by the modified terms and conditions. Unless otherwise referenced herein, any reference to “the company” shall include BONIA and all of its affiliates.


BONIA.com is made available to you in accordance with the following Terms and Conditions. Please read them carefully before ordering. We periodically make amendments to these Terms and Conditions and to the information contained in our website. Your statutory rights shall remain unaffected by these Terms and Conditions.



Acceptance of Your Order

Once an order is placed, you will receive a confirmation acknowledging your order attached with order tracking number. We reserve the rights not to accept your order if the item is out of stock, does not pass our quality checking stage and/or if we are unable to obtain authorisation for payment. All orders are subject to availability and confirmation of the order price.


If item(s) that you order is out of stock, subject to a delay or consist of pricing, detail and description errors, we shall try to contact you at your registered email address on our website. If we cannot reach you via email, we shall cancel your order within 48 hours with/without your acknowledgment.


We aim to dispatch all orders within 7 working days subject to credit clearance and address verification.  All shipments sent by our courier partner require a signature as proof of delivery. Shipments are insured whilst in transit from BONIA until the parcel is signed for, at which point responsibility for your purchased goods passes to you.


The tracking information is available in your account information once a shipment has been generated with our courier partner. You may track your order delivery process at Track My Order in www.bonia.com. If your tracking information is not available, please contact us at ecustomercare@bonia.com.



Product and Pricing Information

Although we have made every effort to display the products and its colours as accurately as possible, the displayed colour of products will depend upon one’s monitor and we cannot guarantee that one’s monitor will accurately portray the actual colours of the products. Products displayed may be out of stock or discontinued, and prices are subject to change. We are not responsible for typographical errors regarding price or any other matters.



Duties and Taxes

Duties and taxes are calculated according to your shipping destination. The online prices shown are including GST charges. You may find the total GST charges once you have proceed to Checkout page. International orders are shipped on a DDU (Delivery Duty Unpaid) basis. This means that any duties and taxes incurred in Customs charges vary depending on the country of delivery. Please kindly be informed that your shipment/order cannot be classed as personal effects/personal use as your shipment is delivering from BONIA.com as a business to yourself as a consumer. Therefore, you are responsible for import duties and/or taxes at your local customs office. Duties and taxes incurred in the country of destination are the responsibility of the customers. By placing your order in BONIA.com, you unconditionally consent to our terms and conditions of purchase.



Shipping Rate

Normal Delivery

Australia 20      AUD    300       AUD & above
Hong Kong 80      HKD   2,000     HKD & above
Malaysia (East) 15      MYR     250       MYR & above
Malaysia (West)   8       MYR     250        MYR & above
New Zealand 20       NZD     300         NZD & above
Philippines 30       PHP  10,000      PHP & above
Singapore 10       SGD     100         SGD & above
Thailand 400     THB    2500       THB & above


Same Day Delivery

If you place an order before 2P.M., you are allowed to upgrade your delivery service to Same Day Delivery and your parcel will be received before 5P.M. on the same day. RM20 will be charged as shipping cost. Same Day Delivery service is only applicable for delivery within Klang Valley (Malaysia) and not applicable for weekends and public holidays.

*Notes: Shipping rate has been updated on January 2016.


Pre-Orders and Made-to-Orders

Pre-orders and Made-to-Orders are non-returnable, non-exchangeable and must be agreed to before orders can be engaged. You will receive a confirmation email attached with order tracking number once orders have been placed.


Item(s) will be charged in full and secured for you as soon as the order is placed. Your order can be shipped directly to you only when it has arrived. The return policy for pre-orders and made-to-orders are the same as for all other orders.



Return Policy

Returns are accepted if you notify us via email and return the item to us within 14 days of receipt (for both local and international orders) in exchange for product or Store Credit. Returned item without notification will not be accepted. Item returning shall not be done in any of BONIA boutiques or counters. You are required to return the item via shipping only. The product you return must be in new, unused, and unworn condition with all the original packaging. Only apparel and shoes can be returned if the purchased item(s) do not fit.


Include your original receipt in the returned parcel, ensuring your return authorisation reference number is clearly written on the receipt. Any returned item that is not accompanied by an official return reference number will not be accepted. It is advisable to ship the returned item(s) by our courier partner and keep the proof of postage certificate, as we cannot be responsible for goods lost or damage in transit. We offer free return with the use of our courier partner within Malaysia only. If you do chose to return via another method, the shipping costs shall be borne by you.


Once we have received your returned parcel, we shall notify you via your registered email. After we have received and verified the returned item, we would proceed to credit the specific amount into your Store Credit. Refund of Store Credit will be credited into your Shop Online BONIA.com account once it has been approved. Store Credit will be expired after 90 days of the issue days.




We accept both Visa and Master Card, debit card and online payment portal via iPay88. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise the payment, we will not be liable for any delay or non-delivery of your order. We also reserve the rights to cancel your order.


By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct. Once your order is accepted and processed by us, payment will be made in full.


All transactions on our website are processed using iPay88, a secure online payment gateway that encrypts your card details in a secure host environment.



Liability and Indemnity

Except the relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss and damage whatsoever in any way connected with your use of the website.


You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of our website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.



Copyright Statement

Shop Online BONIA.com owns or has rights to all content including logos, wallpaper, icons, characters, artworks, images, graphics, photographs, music, texts, software and other materials of the website (the “content”), and all HTML, CGI and other codes and scripts in any format used to implement the website (the “codes”). The content and code of the website is protected by copyright. Except as set forth above, you may not copy, modify, upload, download, transmit, re-publish, display for distribution to third parties for commercial purposes, or otherwise distribute any code or content from the website without the prior written agreement of the company. Your failure to comply with this legal statement will constitute breach of contract and will violate the company’s copyright, trademark and other proprietary and industrial property rights.



Privacy Policy

We collect certain information when you visit to our website, in order to improve your experience and allow us to better communicate with you regarding our products and services. By using and submitting information to our website, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this privacy policy.


We may share your information collected on our website with our subsidiaries or affiliated companies, including those located in other countries. We may also share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor site activity, serve site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Our service providers have undertaken to keep such information confidential in accordance with the terms of this privacy policy and applicable law, and, accordingly, are not authorised to use your information for any purpose other than to provide the contracted services.


We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect safety, property, or legal rights of users of the website, or company or its affiliates or third parties.


Occasionally we may provide a link to a third party website, for example to conduct a survey for the company. If you elect to provide your personal information on that third party website, this information will be subject to that third party website’s privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third parties websites.


In the unlikely event that the company or substantial assets are acquired by another company, or due to any merger, reorganisation or liquidation, customer information will be one of the transferred assets. Your personal information shall remain subject to any pre-existing privacy policy as updated from time to time.



Information We Collected Online

1.      Personal Information

For the purposes of this privacy policy, “personal information” means any information by which one can be personally identified including name, address, contact number, email address, billing and account information, credit and/or debit card information and other information incidental to providing goods and services. We collect personal information from you only when you voluntarily provide us with this information such as when ordering via our website or signing up an account and/or adding information to your existing account, entering a contest, taking a survey; contacting us for inquiries, subscribing for our newsletter or applying for a job online.


2.      Browsing Information and Cookies

When you visit to our website, our web servers may automatically recognise certain non-personally identifiable information about you such as domain name, access provider, and IP address and browser language. Our website uses a browser feature known as cookies, which assigns a unique identification to your computer. The information collected from cookies allows us to provide a better service to you and improve the feature of our website in a variety of ways.

We may use third party advertising companies to serve company advertisement in our website or other websites you may visit. In order to accomplish this purpose, these companies may employ anonymous cookies and action tags to measure the advertising effectiveness. These companies also provide us the information which we use for marketing purposes.



Use of Information

*Notes: This section does not apply to personal data provided by you to our website.


Information including, but not limited to, feedback, data, questions, comments, suggestions or like shall not be deemed confidential. Submission stated as above shall be deemed the property of our company and your submission of such information shall constitute an assignment to us of all rights, titles and interests. The company will not be liable for any use or disclosure of such information and will not have any obligation to keep such information confidential. The company reserves the rights to use any ideas, concepts, know-how or techniques contained in such information for any purposes including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.


We do not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, modifying, manufacturing or marketing our products. By submitting such information, you warrant that the company may publish such information, use it as part of our operation, and incorporate its concept in our products without liability.




We use Website Firewall (WAF) that provides Distributed Denial of Service (DDoS), Malware Prevention and the popular technique of Brute Force to provide security while transmitting information over the internet and maintaining the website.




The information that published on our website is for the conveniences to our visitors. While we attempt to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve all rights to make corrections and changes to the website at any time with or without prior notice. We do not claim that the information shown in our website is appropriate to your jurisdiction.


You assume all responsibility and risk with respect to the use of our website. The company disclaims all warranties, representations and endorsements express or implied, with regard to information accessed from or via our website, including but not limited to all express and implied warranties such as warranty of title, merchantability, non-infringement and fitness for a particular purpose. The company does not warrant that our website is virus-free, bugs-free or free of any harmful components. The company does not warrant that the functions contained in the material will be uninterrupted or error-free or that errors will be detected and fixed.


The company does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed via our website. We do not have any duty to update and/or upgrade our website or modify the content or code and we shall not be liable for our failure in updating such information. It is your responsibility to verify any information contained in our website before relying upon it. 


The company also makes no warranties of any kind regarding any non-company website to which the use may be hyperlinked from our website. It is included solely for the convenience of user, and we make no representations or warranties with regard to accuracy, availability, suitability or reliability of information provided in such non-company website.


Effective date:

These Terms and Conditions are effective from 1st September 2015.