Help Center

Established since 1974, BONIA the Italian inspiration, an international luxury brand and leather expert, has created a trademarked legend in the fashion industry, achieving numerous milestones among the many accolades it receives.

The head office of BONIA.com is located at Ikon Connaught, Cheras, Kuala Lumpur, Malaysia.

Yes, Shop Online BONIA.com is an official e-store of BONIA.

Besides Shop Online BONIA.com, you may find BONIA products in BONIA boutiques as well as BONIA counters throughout the world including Singapore, Malaysia, Taiwan, Japan, Vietnam, Myanmar, Cambodia, Indonesia, Brunei, Kuwait, and the Kingdom of Saudi Arabia.

Kindly send an email to our e-Customer Care Personnel at ecustomercare@bonia.com for further assistance.

The warranty of each BONIA product (Normal Price and 20% OFF) is 6 months only. It is advisable to keep the tax invoice together with the warranty card.

You may create your account by clicking Login/Sign Up at the top-right of the interface.

Go to Login/Sign Up and click Forgot Password to retrieve your password via email.

Yes, BONIA.com is happy to keep you updated with our new arrivals and ongoing sales and promotions from time to time, via email.

We only accept:

1. Credit card (Visa, MasterCard)
2. Debit card
3. Online banking (Maybank2u, AmOnline, RHB Online, Hong Leong Connect, CIMBClicks, FPX, AffinOnline)
4. iPay88 online payment portal
5. PayPal

All transactions on our website are processed using iPay88, a secure online payment gateway that encrypts your card details in a secure host environment.

We ensure every product’s quality by complying with our Quality Control Principles before proceeding with delivery.

Although we have made every effort to display the products and its colours as accurately as possible, the displayed colour of products will depend upon one's monitor and we cannot guarantee that one's monitor will accurately portray the actual colours of the products.

Our e-Customer Care Personnel shall reply your message and/or email within 24 hours. Please kindly wait patiently.

Yes. The cash reward will expire after 1 year end of the month.

Yes, you are required to own an account in Shop Online BONIA.com before purchasing the item online.

You may shop by product category such as Women or Men, type of products or you may also pick your preferences on the Selection Column in the Shopping Page. Click on the desired product for more information before selecting the quantity that you would like to purchase and click ‘Add to Cart’ button before proceeding to Checkout page, or continue browsing the Shop Online BONIA.com for more products. You are required to register your personal details with us before your order can be processed.

Please kindly contact us at ecustomercare@bonia.com and our e-Customer Care Personnel will be able to help you.

To check the availability of a currently ‘Out of Stock’ product, please kindly contact the BONIA e-Customer Care Personnel at ecustomercare@bonia.com.

Yes, you may add items into an existing order before proceed to Checkout.

We would like to inform you that our shipping fees does not include GST and oversea shipment tax and duty. Tax and duty shall be borne by you.

No, your placed order cannot be cancelled once you’ve checked out from Shop Online BONIA.com. Therefore, please kindly check your order before proceeding to Checkout.

We reserve the right to cancel the order in the event if the purchase made is invalid.

Yes, you may redeem the gift voucher online by entering your voucher code into Gift Voucher section in Checkout page.

Yes, we do. You may choose your items gift wrapped during the Checkout page. Enter your personalised greeting message in the ‘Add message onto Greeting Card’ at the Gift Services section. Your purchased gift will arrive in a signature BONIA box that adorned with ribbon and attached with your personalised message on BONIA’s signature greeting card.

Yes, you may. You may request for a paper bag during the Checkout page. Enter 'Request for paper bag' in the 'Add message onto the Greeting Card' at the Gift Services section. We shall attach the paper bag into your parcel.

Returns are accepted if you notify us via email and return the item to us within 14 days of receipt (for both local and international orders) in exchange product or Store Credit. Returned item without notification will not be accepted. The product you return must be in new, unused, and unworn condition with all the original packaging. To view our full terms and conditions on return policy, please visit the Return & Exchange.

We apologise profusely for this blunder. Please kindly contact our e-Customer Care Personnel immediately at ecustomercare@bonia.com attached with a picture of your item where the part of faulty appears at and include a short description of the item along with your order number. We will exchange your item for a new one if you just received it from Shop Online BONIA.com. In the event your faulty item is out of stock, we will reimburse you in the form of cash.

Only apparel and shoes can be returned if the purchased item(s) do not fit. The product you return must be in new, unused, and unworn condition with all the original packaging. Returns are accepted if you notify us via email and return the item to us within 14 days of receipt (for both local and international orders) in exchange for Cash. Returned item without notification will not be accepted.

Refund will take up to 10 to 14 working days for the funds to be reflected in your bank account.

No, item cannot be returned to the boutiques and counters. You are required to return the item via shipping only.

Return Authorisation Reference Number is a reference number that provides by BONIA.com after your return request has been approved. To obtain a Return Authorisation Reference Number, you are required to notify us via email, attached with a copy of order confirmation email and image of your received item. Any returned item that is not accompanied by an official return reference number will not be accepted.

STRICTLY NO REFUNDS for any shipping & handling charges paid. Return delivery charges from East Malaysia or any countries out of Malaysia are required to be borne by you. 

Once we have received your returned parcel, we shall notify you via your registered email.

After we have received and verified the returned item, our e-Customer Care Personnel would proceed to credit the specific amount into your bank account

Please kindly report to our e-Customer Care Personnel at ecustomercare@bonia.com.

Check out the steps below that (might) solve your issue!

         a)   Visit www.bonia.com.

         b)   Create an account or login to your Shop Online BONIA.com account if you have already registered.

         c)   Select your desired item and Add to Cart.

         d)   Proceed to Checkout page.

         e)   Apply the e-Coupon code on the PROMO CODE section.

          f)   Proceed to Checkout.

Please be informed that our promo code is only valid for single usage in a single receipt. Our promo code cannot be combined with others ongoing promotion and it's not applicable for item(s) with remark of "Promo code is not applicable on this item." If your promo code does not work, please kindly report to our e-Customer Care Personnel, attached with your promo code, at ecustomercare@bonia.com and we shall sort it out for you.

The promotion code is T&C apply. Only applicable for selected item.

Please kindly report to us via email at ecustomercare@bonia.com, attached with a description of the issue and preferably a screenshot of the issue.

Our BONIA products are primarily delivered to Malaysia, Singapore, and most International countries. Should your country be one of those countries to which we do not deliver, please contact us.

We do not deliver to the following countries:

• - Cambodia
• - Myanmar
• - Japan
• - Taiwan
• - Kuwait
• - Saudi
• - Arab
• - Indonesia
• - South Africa

Normal Delivery

SAME DAY DELIVERY

For all same day orders, orders have to be made before 1 pm on the same day. Our Same Day Delivery service is only available for delivery within Klang Valley (Malaysia), and not applicable for weekends and public holidays. Kindly note that a RM35 shipping fee will be charged upon your order and your parcel will be received latest by 6 pm (not including unforeseen circumstances).

Yes, you are required to untick selection of Ship To The Same Address and fill in the required information in Shipping Address in order to ship to a different address than your billing address.

It is advisable to ship to your working address if you are in work during weekdays as our courier partner only makes delivery during Monday to Friday and half day on Saturday.

No. Our courier partner is unfortunately unable to deliver to postal box.

Once you've successfully placed your order, you will receive a confirmation email. After successful confirmation, it takes 3 - 5 working days for our courier partner to deliver within metro areas and 5 - 7 working days to non-metro areas.

Our courier partner makes delivery for only half day during Saturday (until afternoon) but not Sunday and/or public holidays.

After you place your order, you will receive an email from us acknowledging that your order has been received and confirmed. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

Yes, we provide online tracking service. Please kindly click Track My Order at the bottom of interface to track your order. It may take up to 24 hours for tracking data to be available.

No. We are unable to redirect orders once it has been dispatched. Therefore, please kindly ensure that you provide a correct shipping address.

If you realise your personal details are incorrect once you have completed the Checkout process, please email our e-Customer Care Personnel at ecustomercare@bonia.com and include your order number in the email. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

If you’ve placed your order separately, your items might be delivered in separate parcels. However, if you’ve ordered all your items in one order and still find some items missing in your parcel, please kindly report to us at ecustomercare@bonia.com.

No, Shop Online BONIA.com does not offer self-service delivery location to pick up your orders.