Help Center


General Question

When was BONIA established?

Where is the head office of Shop Online

Are the BONIA products selling at Shop Online the authentic BONIA products?

Where else can I buy BONIA products?

My BONIA item is broken. Where can I fix it?

How long is the warranty of each BONIA product?

How do I create a Shop Online account?

I’ve forgotten my password. What should I do?

By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions in Shop Online

What form of payment do you accept?

Is it safe to use my credit card at Shop Online

How do you ensure the quality of products?

The colour of fashion item is different from what I've seen in person. Why?

I sent a message to Shop Online, but there's no response yet.

Do cash reward expire?


Do I need an account to place an order online?

How do I make a purchase?

What should I do if there’s a problem with my order?

What if an item is currently out of stock?

Can I add items into an existing order?

I would like to ship to my parcel out of Malaysia. May I know how about the oversea shipment taxes?

How do I cancel an order?

What is the reason my order is cancelled?

Gift Wrapping Services

Can I redeem gift vouchers online?

Does Shop Online offer gift wrapping?

I want a paper bag for my ordered item. Can I have it?

Return & Exchange

What is your return policy?

I have received a faulty / incorrect item. What should I do?

Can I return item that don’t fit?

How long does a refund take?

Can I return an item to one of the BONIA boutiques and/or BONIA counters?

What is Return Authorisation Reference Number?

Will you refund my return delivery charges?

How do I know if you have received my returned items?

How do I receive a refund?

I have been refunded the incorrect amount. What should I do?

Technical Questions

How to apply promo code?

Why is my promo code not working?

There’s error in the page!

Shipping Information

Delivery / Shipping

Where do you ship to?

How much does the shipping cost?

I would like to receive my order at the same day. Can Shop Online ship my order immediately?

Can my order deliver to a different address than the billing address?

Which address should I ship my order to?

Do you ship to postal box?

How many days does the delivery take?

Do you deliver during weekends and holidays?

How will I know if you have received my order?

Can I track my order online?

Can I change my shipping address once my order has been dispatched?

What happens if I notice that my personal details are incorrect after I’ve checkout?

I’ve ordered multiple items but only 1 item I’ve received. What should I do?

Can I pick up my items at BONIA office?